Pre-Orders
We are not taking pre-orders at this time. Items that have been ordered for sale in the store will be listed here. We will post notices on our social media pages when items are due in and when they have arrived.
Shipping
We ship in the U.S. – no international orders accepted at this time.
Returns
We accept returns for 30 days from date of purchase. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items: gift cards and blind bag/boxed toys
We do not accept returns on any items shipped to agents or freight forwarding services. Once the order is delivered to the original delivery address, any loss or damages claims need to be resolved between you and the agent/service.
If you received the item as a gift (shipped direct from us to gift recipient) and need to return any items you will receive store credit in place of a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and if the return is approved. If approved, your refund will be to your original method of payment. Refunds may take a few days to process depending on your bank or credit card company.
Approved Returns Shipping Address
Project Action Figure
1860 Marvy Lane NE
Palmyra, IN 47164
Shipping Return Item(s)
Customer is responsible for paying their own shipping costs. Shipping costs are non-refundable. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Late or missing refunds
If you are waiting on a refund and haven’t received yet:
- Check your bank account again.
- Contact your credit card company, it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@projectactionfigure.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@projectactionfigure.com If replacing a sold-out item, a refund will be necessary.
Need help?
Contact us at sales@projectactionfigure.com for any questions!