Store Policies and FAQ

Pre-Orders

We are not taking pre-orders at this time – but will start on certain items in 2024.  Items that have been ordered for sale in the store will be listed here.  We will post notices on our social media pages when items are due in and when they have arrived, be sure to give us a follow on Facebook for incoming information.

Shipping

We only ship in the Continental U.S. – no international orders accepted at this time. We will only ship to verified addresses through our secure PayPal based checkout service.

Returns

We accept returns for 30 days from date of purchase.  If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.  

To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:  gift cards and blind bag/boxed toys

We do not accept returns on any items shipped to agents or freight forwarding services.  Once the order is delivered to the original delivery address, any loss or damage claims need to be resolved between you and the agent/service.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and if the return is approved.  If approved, your refund will be to your original method of payment.  Refunds may take a few days to process depending on your bank or credit card company.

Approved Returns Shipping Address

Project Action Figure
1860 Marvy Lane NE
Palmyra, IN  47164

Shipping Return Item(s)

Customer is responsible for paying their own shipping costs.  Shipping costs are non-refundable. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.  

Late or missing refunds

If you are waiting on a refund and haven’t received yet:

  • Check your bank account again.
  • Contact your credit card company, it may take some time before your refund is officially posted.
  • Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@projectactionfigure.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@projectactionfigure.com  If replacing a sold-out item, a refund will be necessary.

Need help?

Contact us at sales@projectactionfigure.com for any questions!